Orders can be placed online, by fax, phone, email or mail.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) bank wire transfers and checks. (Sorry, no COD shipments.) All checks must be cleared before merchandise is shipped. Please contact us for bank wire transfer information.
All packages are shipped by UPS or USPS. Shipping & handling charges are automatically added to your invoice. If you have an account with a carrier which you would like to use, please provide us with the carrier name and account number and we will be happy to send it by freight collect.
If you are not completely satisfied with your order, you may return/exchange the merchandise within 21 days of the invoice date for a full refund (excluding shipping and handling charges). We do not accept returns for worn jewelry or custom made items. Once we receive the merchandise we will gladly credit your account.
We are a wholesale online store based in New York State. If your business is located in New York State, we are required by law to ask you to submit a copy of your resale certificate to exclude New York State taxes on your purchase. This information can be faxed to us. Our fax number is 646-485-3882. Customers shipping outside of NY State are not required to provide this information.
If you have an item that you would like manufactured, we provide a special custom orders service. To receive a price quote on the item, please email us a picture with detailed description (gram weight, stone size, etc.) of the item you wish to order or send us a sample and one of our representatives will be happy to get back to you with a price quote. Once the order is placed it takes approximately 4 weeks for production. Minimum 100 pcs/prs per style. A deposit of 30% is charged when placing the order and the balance will be charged upon delivery. Minimum order for customized orders is U.S $1,000.00 and 100 pieces for style.
For Wholesale Customer: Please allow 6-8 weeks upon receipt of confirmed order. For Retail Customer: Order will be shipped within 36 hours upon receipt of confirmed order.
Net 30 days subject to credit approval.